Women's Thin and Thick PU Insoles

When you purchase our products, you can choose the expected way.

Our main markets are the United States and Canada. If you have specific needs, you can contact us via email at customer-service@i-pinnip.com

Processing time: All orders will be shipped within 2 working days.

Delivery estimate: It is usually estimated to be about 5-7 days.

Total delivery time = processing time +transportation time.

All estimates/typical delivery time comes from the actual data collected in the past. They just refer to time.

During public holidays, transportation time will be affected; at these times, manufacturers and courier will restrict their operations. This is outside our control. Immediately after each holiday, normal services are resumed.

Shipping Fee:

US:We offer free shipping within the United States.

Canada: except for PU work boots, there is a shipping fee of $19.99 for orders below $119.99 USD. Orders of $120 USD or more qualify for free shipping.

Warn:

1. Before paying, verify the correct transport address on the order, because this is the address we want to transport.
2.  We take all reasonable prevention measures to ensure that the product will not be damaged. If the item is damaged during transportation, please contact us through customer-service@i-pinnip.com within 3 working days after receiving the package. After confirming the situation, we will deliver as soon as possible.

For a more detailed shipping policy click here.

We support Pay With Credit/Debit Card and PAY WITH PAYPAL. You can click 'Buy with PayPAL' for a quick payment, or click 'More payment options' to use Pay With Credit/Debit Card. You’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.

Please note that PINNIP does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.

After successfully placing an order, you will receive an order to confirm the email to confirm your order details. After the product is shipped, you will receive a freight confirmation email, including your order number, operator information, orders and time, order status and packaging to track the number of transportation projects.

You can track your order 24 hours a day by accessing the 'Track Order' option in the header navigation bar of our official website.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

If you are unhappy with your purchase, as long as you contact us within 30 days from the receipt of the item, we will process your return/exchange request. Any request after 30 days will not be honored. Please make sure to contact us by email (customer-service@i-pinnip.com) at first.

Items returned without authorization will not be accepted. Items must be returned within 30 days after you receive them.

All items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

When returning or exchanging items, customers must use a shipping method providing tracking information.

For a more detailed return policy click here.

We also offer exclusive customization services and bulk purchasing options. To view the specific process, click here.

Customer service: customer-service@i-pinnip.com