Here are a few of the frequently asked questions.
If you have other questions, please just send it to customer-service@i-pinnip.com.

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If you have an issue or question that requires immediate assistance, you can click the button below to contact us. We will get back to you within 12-36 hours!

Pre Sale Questions

It has better anti-slip performance, walk easily on ice and anti-puncture, anti-oil, acid-resistant, anti-smashing, anti-electric shock in any extreme environment.

PU is a kind of polymer chemical material. The physical properties of PU are better than PVC, such as bending resistance, good softness, high tensile strength and air permeability.To learn more details, please click here.

PINNIP boots adopt an integral injection molding process. In addition to the most basic PU material, the boots also have anti-puncture cloth/anti-puncture steel plate, steel toe, and special anti-slip texture.

The various functions of PINNIP boots can protect your safety in snow fields, construction sites, jungle adventures, oil exploration, food processing and various extreme environments.

We securely accept all major credit cards and Pay With Paypal.

To save your time and reach our support quickly, please follow below steps:

  • We encourage customers to carefully read our Returns Policy and to please make sure all the items are eligible for return to avoid disappointment.
  • Return the new, unopened items to us within 30 days of delivery.
  • Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
  • Please be considerate when placing your order to choose the correct size, color, ect. of your product to avoid any returns for exchanges.
  • Refunds or store credit will be issued within 30 days from the date we receive your return at our return address (listed above).
  • We provide a refund to your original payment method for all full-priced items.
  • We do not provide a return label or pay for returns shipping.
  • Items must be in their brand-new, unused condition and original packaging to be eligible for a refund.
  • Items returned to us that are not eligible for a refund or store credit will be discarded or sent back to you at your own expense.
  • All shipping charges and governmental taxes are non-refundable.
  • The Terms & Conditions of our Returns Policy prevail in the case of miscommunication or otherwise.
  • If you have any questions at all regarding our Returns Policy please reach out directly to us at customer-service@i-pinnip.com and one of our customer support specialists will help within 1 business day.

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